Returns & Exchanges
Due to the seasonal and customized nature of our subscription boxes, we generally do not accept returns or offer refunds for shipped boxes. If you receive a damaged item or an incorrect shipment, please contact our support team within 30 days for a replacement.
Inspect Your Box
Upon delivery, carefully check your beauty products for any signs of damage or missing items from your subscription list.
Contact Customer Support
If an issue is found, email our support team with your order number and clear photos of the damaged merchandise or incorrect items.
Receive Authorization
Our team will review your claim and, if approved, provide a return authorization code or instructions for a complimentary replacement.
Replacement Processing
Once authorized, we will ship out your replacement items at no additional cost to ensure your beauty routine remains uninterrupted.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing